Allen County Division of Family Resources - Fort Wayne, Indiana

Allen County Division of Family Resources Overview

The Allen County Division of Family Resources, located at 201 E Rudisill Blvd #302, Fort Wayne, IN 46806, is a vital state government office and social services organization dedicated to assisting families in need within Allen County, Indiana. With a phone number 800-403-0864 and an accessible online presence through their official website, this division offers a range of services aimed at improving the lives of families in the community.

Key Characteristics

- As a state government office, it operates under the auspices of Indiana's state government, providing essential support and resources.
- It is also a social services organization, focusing specifically on family welfare, which includes economic assistance, adoption services, and more.
- The office prides itself on being wheelchair accessible, with both entrances and parking lots designed to accommodate individuals with mobility aids, ensuring that everyone can access their services without barriers.

Additional Points of Interest

- The accessible facilities at the office are a testament to their commitment to inclusivity and service to all community members.
- Reviews and Ratings: This organization boasts 201 reviews on Google My Business, indicating a notable level of engagement with the community. However, the average opinion is moderate at 3.2 out of 5 stars, suggesting there's room for improvement in certain areas of service or communication.

Recommendations for Inquiry

- For those seeking assistance: It’s highly recommended to reach out to the Allen County Division of Family Resources either by calling 800-403-0864 or visiting their website in.gov/fssa/dfr/ to inquire about specific services they offer. Given their range of services, there's likely something available to support your family's needs.
- Accessibility Matters: Knowing the office's commitment to accessibility, individuals with disabilities can feel more confident in seeking assistance without worrying about physical barriers.
- Engage with Community Feedback: Before contacting, it might be beneficial to read through the available reviews to get a sense of the experiences others have had. This can help set realistic expectations and prepare questions or concerns for the staff.

👍 Reviews of Allen County Division of Family Resources

Jeromy B.

1/5

This whole place is a joke. The government should be embarrassed by their programs. They can’t even keep paperwork straight. They constantly have typos and errors. No one knows what they are doing. One person says this, another says that. Not to mention everyone who works there is miserable. They don’t care about people, if they did they would fix the system and look at how inflation is hurting people.

Shyanne R.

1/5

They don’t care until you’re dead or suicidal. Husband has a broken ankle, found out when his insurance card didn’t work that they sent us a card for him but yet never gave him insurance. Hmm. He works the only hours they’re open and he loses his job if he takes off from work, they also don’t provide work notes so I hope you don’t need your job!! He makes way under the maximum & drives our only transport so it’s not like I can get a job to. We have 2 kids, can’t afford a babysitter, & much good getting daycare vouchers does you if you can get them until you have a job, then you have to wait for it to be approved, then good luck getting in because the waitlist is 6+ months long at any place that takes them! I’m fighting left & right for my disability but because I have no way back and forth to my appointments I can’t get approved since I don’t get preventative care! My husband has filed THREE authorized representative forms but magically they don’t have any on file, you can’t bring it in to have it filed, it still takes 7-10 days, then you STILL have to wait for it to be “approved” (why THEY get to decide if someone can be YOUR AR is beyond me). So meanwhile my husband has to pay a bill from a hospital that has already sued him because this isn’t the first time they’ve done this & he keeps getting nailed with hospital bills when he was supposed to have insurance coverage, that we can’t afford to pay because they say he makes 300 less then the income max, but that’s for 40 hours and he’s only promised 35 so he actually makes about 750 less, which is a whopping 180 less then we spend on bills a month! They give us a whopping 370 a month in food stamps for a 2 month old, a 3 year old, a 20 year old breastfeeding mom, and a 29 year old working man, which barely lasts us 3 weeks, god forbid a month! I can’t explain how many meals I have SKIPPED despite the fact I BREASTFEED MY DAUGHTER and HAVE to have a SOLID HIGH PROTEIN DIET in order to produce enough milk for her!! I have to get donations of milk from a mom friend of mine who had her daughter a month before I had mine in order to feed her!!! THEY DO NOT CARE ABOUT YOU!!!!

Ha S.

1/5

I wish there are Negative Stars to rate them, honestly, I am rating the person who work there, a place has nothing to do with it, when you hired unprofessional worker for the role of servicing people, it affects the company and everyone in it, just because of one person, it affects all the other professional workers, this negative rating awards go to Unprofessional worker “SHANITA”. Hopefully you are enjoying your new year serving your company and family with unprofessional work that you do, may your 2024 year teach you something new. May god give you the ability to serve more people unprofessionally. You have a fantastic 2024 year.

Cassandra R.

1/5

I wish there was a zero star! How are we supposed to find comfort in getting assistance and help when your employees are so rude and disrespectful. Skipping over numbers calling out acting as if we are not listening, then acting as if you’re going to throw hands secretly talking to another employee. I have never witnessed so much disrespect in a government assistance office. I’m completely disgusted. I only needed to fax papers it makes me never want to step foot back in that office! I unfortunately really need the food stamps I receive but I do not need the disrespect! Reevaluate some of your disrespectful employees!

Mildred L.

1/5

So I’ve applied for assistance only to be told to start over now instead of helping me they had the audacity to call police. Hey dummies stop wasting police resources there are true crimes happening do you call them on yourself? THEN DO YOUR JOB GET ME A SUPERVISOR THAT CAN EXPLAIN how I get an email only to be told none in file or why I have to start over. I’m already disabled but y’all want me to walk 2 hours to be told to do it online. MAKE IT MAKE SENSE.

Stefanie L. B.

1/5

I’m not understanding how they can mess this up so bad…
My benefits were sent on a card to a family member of mine who has never even applied.
They said to use the benefits that were sent in my family member’s name
We go to use said benefits and apparently they had sent it on a deactivated card that didn’t have the ability to be activated.
They claim they called to fix it
I’ve never received a call from them
I’m not understanding how you can mess up that badly.

A H.

1/5

First of all, my address was changed without my authorization to an address I’ve NEVER heard of, and so my insurance was terminated. I’m a Type One Diabetic who needs insurance to LIVE. So I went to the FSSA office to get it taken care of, and while there I overheard a woman who was sobbing and saying her benefits were canceled on a mistake made by FSSA, not her, and she had no way to feed her kids that evening. This poor woman was a wreck and the ladies in the office were not even trying to help this woman. So the woman leaves the office and hits the wall on the way out (out of frustration) and the office women working for FSSA LAUGHED AT THIS WOMAN. Laughed at her when she was begging and pleading and sobbing that she did not know how to feed her kids, and your employees are goong to LAUGH at this woman? Just disgusting and anyone working on 10/11 around 3-4pm should be ashamed of themselves.

Moe J.

1/5

This woman “”””””””Shanitha”””””””””, she like to make people living harder than it already is, I told her my dad can’t read or write, and told her that my dad can’t see, she connected a interpreter to speak with my dad i connected my dad with her and the translator, she asked my dad if my dad allows me to speak regarding his case, my dad said “Yes” than she started asking bunch of Bullcrap. Asking my dad to read out his address, he could read out cause he can’t see, plus he can’t read, she wouldn’t allow me to help him say. I submitted authorized representative form, I submitted and in the FSSA PORTAL, it says already processed, they already Accepted the forms I submitted, and today I called………….
That “”””””girl Shanitha”””””””” answered again, she won’t let me speak, “””””Shanitha””””””