Cabela's Corporate Offices - Sidney, Nebraska

Walt W.

I have been trying to call the Dundee Cabela's they are open. They send me to different places in there on their phone. Nobody answers. I've been trying since 9:00 this morning. Saturday morning April 4th. What is the problem over there?

Josh B.

Always long lines and almost no cashiers. One cashier left and said she was no longer checking people out. Rude young adult workers with an attitude who exhibit racist behavior towards anyone of “color” I am “club member” and it sickens me that this place does that. I have had great experiences with this business but the bad ones seem to always outweigh the good

David S.

I recently purchased a few items. It was a absolutely the worst experience. The hoodie is sewn crooked and inconsistent the pocket hand holes are two completely different sizes the location of front pouch is off center you should be embarrassed to sell this product. First and last time shopping @cabela's

Heather M.

AVON, OHIO - Would NEVER recommend buying a boat from this place and definitely would not recommend getting your boat serviced here unless you enjoy excuses, lies, deceit, carelessness and inexperience. We bought a Tracker boat five years ago, Cabelas Service Center has had my boat in three times for a console that was cracked and under warranty. After waiting SEVERAL months for the console to come in, they have cracked it while trying to install it twice, the third time they were unable to put it in altogether telling me my boat is "off". The acting service manager at the time, as they do not seem to have a steady service manager, told my husband, that they have been in this field a long time and the are over "98.5%" sure that when they send my boat back to White River, the manufacturer, since Cabelas Service had yet to successfully install the consoles, that we would most likely get a new hull because the acting service manager feels that there is structural damage to my boat and walked me around my boat showing me the possible damage, pointing out his vast knowledge of what appeared to be to him structural damage. My boat goes to White River and once the staff has a chance to look at it they install the console and ship it back within 1 1/2 weeks and indicate that there is not structural damage. Boat is back in Ohio at Cabelas, now we are told that the base plate for the seat did not come back from the manufacturer when they shipped my boat back and oh, yeah we can't find the boat keys you gave us back in the beginning of December when you dropped your boat off, why yes it is now the end of March and have not had my boat since the beginning of December and they cannot find the boat seats either that they removed from the boat prior to shipment to the manufacturer. We are now told today, still waiting on that base plate, that if the base plate is not here by Tuesday they will remove one from the showroom floors boats and install it. I do NOT understand why this cannot be done today, as we were there today and it is not a 'right down the road trip' for us and you have had my boat for the 3rd time for the same thing and have had it for a total of over one year for this console issue. Meanwhile we continue to pay for a boat that we have physically had for 4 of the 5 years we have owned it. Customer service is NOT top priority at least when it comes to their boats and service of the boats that you purchase brand new from them. Hoping to have the boat back as promised on Tuesday, without the lies and excuses, but lessons learned is not to ever count on anything that comes out of the boat sales or service departments mouth. The store and staff of the store itself has always been great, have bought fishing stuff, hunting stuff, guns and other merchandise and never had a problem. Be leery of buying boats from here unless you go elsewhere for any warranty issues, preferably a boat repair shop that knows what they are doing, won't BS you or tell you that your boat has structural damage unless they know for sure, won't give your equipment (batteries) that was removed from your boat to someone that comes in off the streets regardless of their relationship to you, without double checking with the boat owner first if that is acceptable or not and won't lose the keys to your boat.

Mark H.

Former police officer, 53, Albuquerque. I have been buying clothing, ammo, firearms, and many other things from the Albuquerque Cabela's for the last six years, and never had a problem there until a few days ago, when a cashier asked me for my I. D. to buy ammunition. I was surprised and asked him why he needed my I.D., since this only happened to me once before, three years ago, and I don't look like I'm anything near under age. He snapped at me, " 100% of the time, every time ! ". I gave him my I. D., paid, and left. Today I went back to buy more stuff, which included one box of ammo, at a register with a different checker. The same guy came literally running up to that register, and told the checker " I. D check, 100% of the time ! ", looked at me and smiled like he accomplished something by trying to mess with me. I thought that was one of the most pathetic things I've ever seen, but still, I don't need to be treated this way. I will take my business elsewhere, and write more reviews wherever I get a chance. Thank you !

Kristin C.

I bought my son a Carhart Brown jacket for Christmas on November 30th. I second guessed myself on December 16th and bought the same jacket in black. Christmas morning, he decided to go with the black one. Both purchases were made online. For his birthday in February, I made another Cabela's online purchase and bought a matching black Carhart duffle bag for my son to use for baseball.

Life happens and I finally got around to returning the Carhart Brown jacket yesterday. When I talked to the woman at the Customer Service desk in Hammond, IN, she stated that I missed the 90 day return window (by six days!). I asked if I could receive store credit instead of a refund. She said no. I walked away and called corporate. Surely, they would value my business. It's a Carhart jacket (that was still in the unopened shipping box because it was easiest to leave it closed and wrap it for Christmas). They would not have a problem reselling it.

The customer service rep also denied my request. Six days late!!! I was so disappointed, especially considering that I bought the black one from them.

Never again. The 1.7 customer review rating makes complete sense. Future buyers beware.

L. J.

So what happened here? The reviews 4-6 yrs ago were more positive. Did the company being taken over by Bass Pro Shops cause these problems over time? I'm here to complain but will save my breath as the single stars already present in the reviews say a lot.

(not my original complaint, and not a complaint at all) While I'm here, what is that accent on the voice that tells us what number to press to reach each department when we call a Cabela's store? Californian? The accent shows up on the word "boat". He goes from Nightly News voice to a definite regional accent. I'm trying to place it. It's very noticeable.

Junior M.

Walked in looking to purchase a safe. Employee explained they did have the new safe i wanted in box free from damage at the store location i went to. So I continued to purchase the safe. When i went to pick up the safe at customer pick up they tried to give me the damaged used display safe after i told them twice i did not want it due to damage and manager refused to give a discount on the display safe that was damaged. I still wanted to purchase a new safe because thats what i paid for and instead of ordering me a new one like i asked they returned my money as if not wanting my business. If i paid for a new safe i should receive a new safe not a damaged one. Unprofessional way of handling things. Thats why i dont like to shop there horrible customer service.