Truist - Decatur, Georgia

Introduction

Truist, formerly known as BB&T, is a prominent financial services company with a significant presence in Decatur, Georgia. Their branch located at 3604 Memorial Dr is not just a banking institution but a comprehensive financial center offering a wide array of services tailored to meet the diverse needs of its customers. This article provides a detailed overview of Truist Decatur, its services, location, unique features, and practical information.

Main Services

• Banking Services: Truist offers a full spectrum of banking services including checking and savings accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs). Their Truist One Checking accounts are popular for their competitive interest rates and minimal fees.
• Credit Cards: The institution provides a range of credit card options, from secured cards for building credit to rewards cards for frequent travelers.
• Lending Solutions: Truist offers mortgage loans, home equity products, personal loans, and lines of credit. Their Mortgage services include fixed-rate and adjustable-rate mortgages, jumbo loans, and FHA/VA loans.
• Investment Services: Truist's investment services cater to both individual and institutional investors. Their offerings include brokerage accounts, retirement planning, and wealth management services. Through Truist Investment Services and Truist Advisory Services, they provide investment planning, portfolio management, and financial planning services.
• Insurance Services: Truist's insurance services cover life, health, home, auto, and business insurance. Their Life insurance products include term, whole, and universal life insurance policies.
• Business Services: Truist offers a range of services for small businesses, including business checking accounts, lines of credit, and term loans. They also provide Treasury Management services for larger businesses, including payroll management, fraud protection, and merchant services.

Location and Access

Truist Decatur is conveniently located at 3604 Memorial Dr, Decatur, GA 30032, United States. It is situated in the Oakhurst neighborhood, a vibrant and diverse community known for its historic homes, tree-lined streets, and local shops. The branch is easily accessible, with the Decatur MARTA station just a short drive away, and several bus routes serving the area.

For those who drive, the branch offers ample parking, including a wheelchair-accessible car park for disabled customers. The parking lot is well-lit and monitored by surveillance cameras for added security.

Featured Characteristics

• Historic Building: The Truist Decatur branch is housed in a historic building that has been carefully restored, blending the charm of the past with modern banking facilities.
• ATM Services: The branch has an ATM for customers' convenience, allowing them to withdraw cash, deposit funds, and check their balances 24/7.
• Financial Consultation: Truist Decatur offers financial consultation services to help customers make informed decisions about their finances. Their Financial consultants provide personalized advice on banking, investments, insurance, and retirement planning.
• Community Involvement: Truist is deeply committed to the communities it serves. The Decatur branch actively participates in local events and initiatives, reflecting Truist's broader commitment to responsible banking and community development.

Practical Information

• Hours of Operation: The Truist Decatur branch is open Monday through Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 6:00 PM. The drive-up teller window is open Monday through Thursday from 8:30 AM to 5:00 PM, and Friday from 8:30 AM to 6:00 PM.
• Contact Information: Customers can reach Truist Decatur by phone at 404-942-0065. For general inquiries, customers can also visit their website at truist.com.
• Online and Mobile Banking: Truist offers online and mobile banking services, allowing customers to manage their accounts, pay bills, transfer funds, and deposit checks remotely.

Customer Reviews and Ratings

Truist Decatur has an average rating of 2.7 out of 5 stars from 29 reviews on Google My Business. Despite the mixed reviews, some customers highlight the following positive aspects:

• Friendly and helpful staff
• Convenient location and parking
• Competitive interest rates and fees
• Access to a wide range of financial services

Customers also appreciate Truist's commitment to community involvement and sustainable practices. Some negative reviews mention long wait times, limited branch hours, and occasional service issues. However, Truist continually strives to improve its services based on customer feedback.

In conclusion, Truist Decatur is a comprehensive financial center offering a broad spectrum of services to meet the diverse needs of its customers. With its convenient location, historic building, and commitment to community involvement, Truist Decatur stands as a reliable and accessible financial partner for the people of Decatur and its surrounding areas.

👍 Reviews of Truist

Kathleen M. F. L.

1/5

I go into the Memorial Drive Truist bank on Saturdays to make deposits. I went today as I have plans tomorrow. The male teller, who has taken my business checks, was standing to the right of the teller who gave me a hard time. She is working in the middle of another teller to the left who has also taken my business checks. They said nothing when I said that they have taken my checks many times. I have made these deposits for over 20 years. SSA writes checks out to individual attorneys, who do the disability hearing, not the firm. She told me Truist is doing things differently now. I told her I am following the instructions that were recently given to me ( by the gentleman on the right who ignored what I enduring) writing the account number and for deposit only on the check. I explained that the SSA check is made out to my employee, signed (an attorney who is paid a salary) and is endorsed under the employee by me and goes into the business bank account. She said I need to speak to the manager, but she’s not available right. Now, I have to go to a different bank. Something should be done about this location that has a low number of stars and these tellers who did nothing to help me. I just went to another Truist bank and made the deposits with no trouble I will be calling the corporate Truist office.

Linda

1/5

This bank has been horrible since day one. I’ve been on the phone from the time I opened the account. I don’t advise no one to open an account with this bank. I’ve filed disputes with my bank due to unauthorized transactions and they put the money back on my card then took it back. They also put online a 400.00 deposit for new customers signing up with at least a deposit of 1000.00 or more. The worst experience I’ve ever had with banking in my life.

Lady R.

1/5

There are many good perks listed online for accounts at Truist but you won't get them at this branch unless you push to get them. I worked with the manager and one other desk person over a period of three weeks and they were clueless as to what services Truist actually offers. Seriously, they were not capable of handling even the smallest details of Truist banking. I did find one male teller who was excellent, but that's about it.

MONICA G.

1/5

Alexandra torres the teller was very rude she took my card asked in a very rude tone is this a buisness card you need to sign this slip and make sure your signature matches exactly well I have been banking with you for 6 years my signature has not change and I come into the bank every week than instead of placing my card in the slot to return it to me she throws it that was uncalled for she needs to be retained in customer service and not treat a customer as a if they are disturbing her

Michelle C.

1/5

Very rude. The tellers were giggling and laughing amongst themselves while handling my transactions. When I entered the bank I advised I was new. The tellers just stared at me while I was trying to figure out who's line to stand in then finally pointed me over to the gentleman at the end named Rashard though none of the lady tellers had any customers in line. Rashard advised I would need cash to continue my transaction and I went to go grab it. When I return he asked me to repeat the amount of the money order I needed. When I responded about the total I needed, he responded that that's not what he asked and that he would need the amounts of the separate money orders. Again, I am new and so, how would I know the max money order amounts? Wouldn't it have been common sense to just divide the money order according to the total needed? My daughter also asked for a lollipop, I did as well, a teller snapped at my daughter when she asked for a lollipop. The tellers then continued to laugh as I finished my transaction. I felt very uncomfortable the entire time there.

Tyler F.

1/5

back when they were suntrust this was a great location with great service but now every since they got new managers and tellers after becoming truist it has been horriable teller service they refuse to listen to anything we say or request and when you ask them a question they get a attitude and start snapping at you even when i had to order a replacement card last year i had togo to a different branch because the banker basically refused to help me and barley payed attention they only way i started getting any decent service is i made a complaint about this branch to the manager of another one but now 3 months later they are back to having the same problems like they dont even care and right now the ONLY reason i still use it is because its the closest to my house but probably stopping that since its not worth it anymore

mike S.

1/5

I never experience so rude people (two black guy) in Sun Trust bank.
We (Company and me )banking in Sun Trust from very beginning and
Service is very good.Today (4/12/2016) I come accidentally in this brunch at 3:15 pm to put deposits (6) on our accounts, but told me that is to much
and because closing at 4:00pm will not process my deposits
My question is: Who keep this rude uncivilized people in this bank? Please do not bank in this brunch.We will consider other banks.

Dawn F.

4/5

Convenient spot, helpful when needed. I gave 4 stars because I've noticed they close early sometimes. Though I was let in one time when I went to the door (during reopening phase of coronavirus), but other times, the drive-thru was closed for no apparent reason and that was before coronavirus.

Kathleen M. F. L.

1/5

I go into the Memorial Drive Truist bank on Saturdays to make deposits. I went today as I have plans tomorrow. The male teller, who has taken my business checks, was standing to the right of the teller who gave me a hard time. She is working in the middle of another teller to the left who has also taken my business checks. They said nothing when I said that they have taken my checks many times. I have made these deposits for over 20 years. SSA writes checks out to individual attorneys, who do the disability hearing, not the firm. She told me Truist is doing things differently now. I told her I am following the instructions that were recently given to me ( by the gentleman on the right who ignored what I enduring) writing the account number and for deposit only on the check. I explained that the SSA check is made out to my employee, signed (an attorney who is paid a salary) and is endorsed under the employee by me and goes into the business bank account. She said I need to speak to the manager, but she’s not available right. Now, I have to go to a different bank. Something should be done about this location that has a low number of stars and these tellers who did nothing to help me. I just went to another Truist bank and made the deposits with no trouble I will be calling the corporate Truist office.

Linda

1/5

This bank has been horrible since day one. I’ve been on the phone from the time I opened the account. I don’t advise no one to open an account with this bank. I’ve filed disputes with my bank due to unauthorized transactions and they put the money back on my card then took it back. They also put online a 400.00 deposit for new customers signing up with at least a deposit of 1000.00 or more. The worst experience I’ve ever had with banking in my life.

Lady R.

1/5

There are many good perks listed online for accounts at Truist but you won't get them at this branch unless you push to get them. I worked with the manager and one other desk person over a period of three weeks and they were clueless as to what services Truist actually offers. Seriously, they were not capable of handling even the smallest details of Truist banking. I did find one male teller who was excellent, but that's about it.

MONICA G.

1/5

Alexandra torres the teller was very rude she took my card asked in a very rude tone is this a buisness card you need to sign this slip and make sure your signature matches exactly well I have been banking with you for 6 years my signature has not change and I come into the bank every week than instead of placing my card in the slot to return it to me she throws it that was uncalled for she needs to be retained in customer service and not treat a customer as a if they are disturbing her

Michelle C.

1/5

Very rude. The tellers were giggling and laughing amongst themselves while handling my transactions. When I entered the bank I advised I was new. The tellers just stared at me while I was trying to figure out who's line to stand in then finally pointed me over to the gentleman at the end named Rashard though none of the lady tellers had any customers in line. Rashard advised I would need cash to continue my transaction and I went to go grab it. When I return he asked me to repeat the amount of the money order I needed. When I responded about the total I needed, he responded that that's not what he asked and that he would need the amounts of the separate money orders. Again, I am new and so, how would I know the max money order amounts? Wouldn't it have been common sense to just divide the money order according to the total needed? My daughter also asked for a lollipop, I did as well, a teller snapped at my daughter when she asked for a lollipop. The tellers then continued to laugh as I finished my transaction. I felt very uncomfortable the entire time there.