Vyve Broadband - Central City, Nebraska

Curt H.

We felt it was time to downsize our monthly bill when it reached over $250 a month and wanted to just keep the wi-fi and stream our favorite channels. They are always happy to increase our services, but if you want to decrease the service, you will get the runaround or they try to talk you out of it. My wife called again today and verified our account number, our address, phone, etc. She was approved to speak with them, but once she wanted to remove our cable portion, they said that only the spouse could do this since I was first on the bill. I did get on their phone call and said that we are wanting to downsize and that I approved my wife to make any changes. I said my wife also set up the account and pays the monthly bill on this account and I don’t really have much to do with this. Then the customer rep told me I had to call back as he would not accept talking into my wife’s phone and needed to talk on the same LINE by a conference call. It made absolutely no sense! So basically, they will not follow my wife’s OR my request! Customer Services said we also needed to do this before 5:30PM.
If we were to put back our cable, we would look for a different company. It’s sad because we generally get good service as long as Vyve doesn’t transfer us to their customer service rep who makes everything difficult ON PURPOSE. I did move this from 1 star to 3 after i recived a message stating they will address their process. I hope they do for all their other customers. It should be a simple matter to make changes when you are paying for services.

Quintin M.

I received exceptional support from Nichole at Vyve Broadband. Not only did she help me navigate the process of choosing a new plan, but she also answered all my questions with patience and thoroughness. Nichole truly went above and beyond to meet my needs, and her professionalism and kindness made the entire experience outstanding beating any expectations we had prior to calling.

Alec R.

Internet goes down 10+ times a day. I have had technicians out several times, three new routers and two new main feed cables ran. The customer service refuses to believe it's an issue on their end.

Jeff D.

They quickly responded to my concerns and upgraded our equipment within two days of contacting them. Technician was very knowledgeable and helpful!

Jtodd S.

Celene Leon is a very professional installer and represents his Company very well. I would highly recommend him for any service you would need . Explained everything thoroughly, cleaned up after himself and saved me money on my monthly bill. Great person.

Jeannette K.

Very polite got everything accomplished in a short amount of time, I’m very happy with the whole process and recommended for all to try.

Jen M.

Matt got my wifi all set up and i am very pleased with his service and my wifi !!

I had billing issues and spoke with Miss Ronda on the phone. She had my issues straightened out in a matter of seconds. Hands done, she is the best. It’s people like her that make Vyve special and different from the rest !!

Dixie M.

I used 2 different phone numbers and spent at LEAST hour and half trying to get results