Gray and Sons Jewelers Luxury Estate Watches & Jewelry - Surfside, Florida

Ariel M.

I recently had my Rolex serviced at Gray and Sons, and I couldn't be happier with the experience. Victoria and Max demonstrated exceptional expertise and care in handling my watch, ensuring it was returned in pristine condition. Their customer service was top-notch, keeping me informed throughout the repair process and answering all my questions with patience and professionalism. I highly recommend Gray and Sons for anyone in need of watch repair—they truly are masters of their craft.

Sam M.

I needed an extra hole put into a rubber watch band and Fabio was extremely helpful. Everyone at the store was friendly, and I would recommend asking for Fabio if you need any watch repairs or adjustments.

Eric B.

Mr Gray took great care of me. I walked in on vacation with a broken watch / watch repair and he got it done for me same day - actually within the hour! I can’t believe it was such a smooth and easy transaction. Highly recommended

Ricardo M.

I had a very disappointing experience at Gray & Sons. From the moment I walked in, I felt completely unwelcome. No one greeted me or acknowledged my presence for over 10 minutes, despite the store not being particularly busy. It was uncomfortable just standing there waiting, unsure if anyone was even going to help.

Before coming in, I called ahead to confirm that they offered jewelry appraisal services. I was told over the phone that they did, and that it would cost $250 per piece. I drove more than 40 minutes based on that information, only to be told something completely different in person. The woman who appeared to be the manager was not only unhelpful but quite rude. She told me the service was actually $300 per piece and then dismissed the idea of appraising my jewelry altogether because I wasn’t planning to sell it to them.

What made the experience even worse was how she treated one of her own employees — someone who was actually trying to assist me. Watching her speak so disrespectfully to her staff was incredibly off-putting and reinforced the overall unprofessional atmosphere.

Needless to say, I will not be returning, and I cannot recommend Gray & Sons to anyone looking for respectful, honest service.

Robert P.

Great price, great customer service, highly knowledgeable, Rich was spot on. I’ve been dealing with Gray and Sons for over 20 years and they have never disappointed me. Best place in Florida and beyond.

Natasha A.

I took my gold watch I inherited from a family member to be fixed at 3 different places before going to Gray & Sons. Everyone said it was impossible and Viktoria and Keith took care of it at an amazing price in only a couple of days. If you are looking for a place that really know the trade - don’t waste your time elsewhere, go straight to Gray. Top notch service.

Gayle S.

I’ve been doing business with Gray&Sons for years and every time I visit they are always so nice! There prices are very reasonable compared to other jewelers and they are never too pushy to make a sale. They are more interested in making sure that the customer is satisfied than making a sale!

Drew

Amazing service! Viktoria was phenomenal at helping me pick out a watch. Very professional place with a large selection of a variety of watch brands. After thoroughly researching where to buy a Rolex in Miami, I figured I would give Gray and Sons a shot. I am extremely happy with my decision to do so. Ask for Viktoria, she is amazing! Will certainly be returning in the future.

Sharon T.

Claim to purchase designer watches at fair prices. I filled out the online form, sent the appraisal valued at over $11,600 & I purchased the watch for $9,900. They offered me $800! This place is a scam! The audacity is astounding. Don’t waste your time!

Ariel M.

I recently had my Rolex serviced at Gray and Sons, and I couldn't be happier with the experience. Victoria and Max demonstrated exceptional expertise and care in handling my watch, ensuring it was returned in pristine condition. Their customer service was top-notch, keeping me informed throughout the repair process and answering all my questions with patience and professionalism. I highly recommend Gray and Sons for anyone in need of watch repair—they truly are masters of their craft.

Sam M.

I needed an extra hole put into a rubber watch band and Fabio was extremely helpful. Everyone at the store was friendly, and I would recommend asking for Fabio if you need any watch repairs or adjustments.

Eric B.

Mr Gray took great care of me. I walked in on vacation with a broken watch / watch repair and he got it done for me same day - actually within the hour! I can’t believe it was such a smooth and easy transaction. Highly recommended

Ricardo M.

I had a very disappointing experience at Gray & Sons. From the moment I walked in, I felt completely unwelcome. No one greeted me or acknowledged my presence for over 10 minutes, despite the store not being particularly busy. It was uncomfortable just standing there waiting, unsure if anyone was even going to help.

Before coming in, I called ahead to confirm that they offered jewelry appraisal services. I was told over the phone that they did, and that it would cost $250 per piece. I drove more than 40 minutes based on that information, only to be told something completely different in person. The woman who appeared to be the manager was not only unhelpful but quite rude. She told me the service was actually $300 per piece and then dismissed the idea of appraising my jewelry altogether because I wasn’t planning to sell it to them.

What made the experience even worse was how she treated one of her own employees — someone who was actually trying to assist me. Watching her speak so disrespectfully to her staff was incredibly off-putting and reinforced the overall unprofessional atmosphere.

Needless to say, I will not be returning, and I cannot recommend Gray & Sons to anyone looking for respectful, honest service.