Total Studio - South El Monte, California

Tiffany S.

I rarely take the time to write reviews, but I have to give Total Design Furniture & Marc (the owner) a shout out and express my gratitude for a job well done! In April 2019, I reached out to Marc with a few photos of a couch design and asked if he could make something similar. To my surprise, his answer was yes and he nailed it! The legs of this sofa are solid walnut and curve is just perfect.
This was a custom order and with that, I expected this process to take time, which it did. Patience paid off and we finally welcomed home this sofa in November. It fit perfectly!
It took 5 months to receive the order which seems a lifetime with 2-day free delivery (Amazon) and access to ordering anything we want at our finger tips (Amazon). But if feel this expectation should be tempered. The logistics of shipping such an odd shaped sofa were overcome and Marc was an excellent communicator to my frequent inquiries as it was (is) a leap of faith to order a sofa online. Total Design Furniture is a small business and supporting a US design and US made product was very important to me. Please know this is a reputable and honorable business that will make every effort in making their customers happy. Marc produced a beautiful, custom sofa that I will enjoy for many, many years to come.
(PS - I uploaded several photos which can be viewed when clicking "See photos" back on main web-page. Mine is the curved, Kagan-style, light pink floating sofa!)

Nora C.

Bought the Adrian Pearsall styled sofa. Had a wonderful experience with the company and the consultant. I know I bugged him with questions and changes at least twice a week. He was very patient with me and wanted to make sure they build exactly what I wanted and how I wanted. Love, love my sofa. I've had it for about 3 months. It weights a ton and solidly built.

Amy W.

STAY AWAY - BUYER BEWARE
I bought an ottoman from Marc of Total Design Furniture in October of 2019. I found the ottoman on his etsy site and when I inquired about it through etsy conversations he invoiced me directly through PayPal. I should have known then he was no good when he skirted paying etsy by handling the transaction off their site. Anyway, when I purchased the ottoman he said it would be built and delivered in about 3 weeks. Three weeks turned into 4, then into 5 then it finally arrived mid-December. The packaging it arrived in was TERRIBLE. See the pictures. Also, the ottoman had a puncture in the leather when I opened it. I'm sure the shoddy packaging didn't come close to protecting the ottoman during shipment. I reached out to Marc multiple times to address the damaged piece and told him I wanted to return it for a refund. Not. A. Single. Word. He would not respond to any of my communications. Finally, I had to open a dispute through PayPal to get a refund for the ottoman. HOWEVER, the dispute with PayPal required that I arrange and PAY for return shipping. Return shipping cost almost $300. I have since reported him on BBB to request a refund a for return shipping as well. I should not have arrange for freight shipping (like I know the best way and rates for shipping furniture....that is not my job!) and I should not have to pay for it. Just today I had lug that ottoman down to FedEx BY MYSELF IN THE RAIN. Marc should be ashamed that his female customer is doing his job. Stay away from Marc and his company. I can't stress enough how bad this whole transaction has been.

Dr. B. G. D. L.

I am so happy we found Total Design Furniture. Marc was very patient and so helpful meeting with us. We spent a lot of time figuring out exactly what we wanted. We were told it would take a while to get our custome pieces and it did but it was so worth it! Their work is meticulous and of a very high quality. Could not recommend Total Design and Marc more!

Steve R.

I can assure anyone who is reading this, that this not a fake review. I was not promised a discount for giving a good review or any of that nonsense. I I found this shop through Etsy close to 3 months ago, and we decided to take the plunge around Mid-May (today's date is August 3rd) We settled on a style and placed our order during Memorial Day weekend, which coincidentally there was a sale going on. I asked Marc to send me some samples and they arrived within 2 business days. We were told that the order may take longer than usual due to the number of people taking advantage of the sale (4-6 wks to build, 2-3 wks for shipping). Also I asked Marc if it was possible to customize the size from a sofa to a loveseat and he told me yes but it would still cost the same. Since the fabric we chose was premium, we paid a little extra, but again, everything was all up front, no hidden costs. I am happy to say within 9 weeks of ordering, my loveseat arrived in Gilbert, Arizona, right within the time frame promised. The transport people were extremely friendly and bought the piece into the house, even though they were not obliged to do so. The loveseat looks exactly as it did in the picture when I ordered, the woodwork and stitching are topnotch. The only adjustment I need to make is to get some throw pillows, as I am not accustomed to a style with such a recline. Aside from that small issue on my part, this has been almost a perfect transaction, I got exactly what I asked for, Marc was extremely professional and answered all my emails the same day. I could not be more pleased with the loveseat and the customer service. I would recommend Total Design Furniture to anyone! -- Steve Ramirez, Gilbert, AZ

Damiana

Excellent copies of mid-century designs as well as custom-made furniture, and at a reasonable price. They use solid wood and high-quality fabric, and they have a ton of colors and patterns you can choose from. You can also modify the classic designs in a way you like (pillows, heights, wood color...). And their chairs and sofa are so comfortable!
Delivery free if not too far.
We bought multiple pieces as we had just moved to our new place and we needed a new living room. Attached the pic of the sofa.

Tim G.

Marc has been making furniture for me for more than 10 years - he can make anything you've seen or can dream up. The quality and craftsmanship is amazing, and far more reasonable prices that you would find online or in a "modern" store like WestElm or CB2. Marc and his team are true artists and I never hesitate to recommend that friends make a trip out to see Marc.

Melanie L.

NO SOFA STILL!

I paid for my sofa in summer of 2018. We finalized the leather by December (the casing was already in progress).

Marc says he shipped it but it returned because of damage. I asked but was not given a tracking number when it was sent. Last I heard they had received it back and were evaluating the work needed (Marc was coming back from out of country but someone in the shop was supposedly on it).

It's been 3 weeks since I have heard from him, though I have texted him and attempted to leave voicemails (box full).

I thought Marc was doing a great job of handling my last minute modifications but now I am wondering... Is there a sofa at all? I asked for pictures of the sofa and damage but nothing.

I bought a $5,500 leather sectional with walnut casing and down. This is not the kind of service I'd expect.

I hope Marc will see this and get back to me but I am not a happy camper.