Walgreens - Utica, New York

Dr. S. M.

The staff here is pleasant, helpful, and attentive to opening the locked containers to purchase protected products. Unfortunately I was told that this location is looted on a regular if not a daily basis whereby alleged criminals enter the store with bags, stuff them full of products, and walk out unfazed. Even though Walgreens have their security stickers on items, these products end up on the black markets and on shelves of unscrupulous neighborhood corner stores. My wife and I have been here many times, and always felt safe in there, but the products are limited due to the thievery. If law enforcement and the judicial and penal systems doesn’t work to curtail these activities, we may see this location close as they have in San Francisco.

Digital D.

Abhorrent customer service. The pharmacy technician working on 10/23/2024 at 4:18 PM should be retrained on how to do their job. I was just told they do have a medication in stock but then that didn't know if they had a medication in stock because something timed out and there's a 3 minute wait period to re-enter the safe/system. Then they said they only have a few of the medication in stock.

What kind of lazy crap answer is that? I don't know but I'll be calling their GM to find out.

3 minutes was too much to ask for so now I will be sure to make them understand their mistake. Thanks so much for being lazy and unhelpful. Corporate will be in touch. You could have done your job but I guess that's a lot to ask.

blyndy67 F.

Basically.... you can find almost anything from greeting cards, food, makeup, hair, skin, and nail products, gift cards, photo dept, seasonal decorations, and interesting finds. A full service pharmacy, with a great selection of supplements and good deals that make sense. There are many other items to put in a cart..
Always great service from all depts in store.

Cindy F.

“This is Walgreens calling for *****. You have a medication that you're trying to fill that is a narcotic. And in New York State It's very stringent with our laws I don't know what they do in Virginia But I'm not gonna be able to fill this here Even with the doctors note on her saying you left it at home The only wiggle room I have in New York State is saying 7 days they allow A total of seven days of early fills on a life of prescriptions , but you've used these, Well exceeded the use of that. On getting it filled early and on every single field by several days. I'm seeing in the PMP history so I'm not gonna be able to fill this I can't say specifically what the name of the medication is on the voice message . We are extremely short staffed so I'm not able to answer most phone calls coming in right now so that's why I wanted to make sure I left you a voice message . Because if you tried calling , you might not have to get someone picking up in a timely matter Will probably talk to you soon take care…”

Visiting from out of state, my doctor sends a 4 day script for a controlled substance, not a narcotic. (ADHD) meds.
Was denied the fill by the pharmacist without a proper, legal, reason. Travel overrides and doctors notes on scripts are written for reason- not for a random pharmacist to make a decision on your mental state of health without knowing a single thing about you.
Pharmacist leaves this lovely voicemail that I copied and pasted here. Making a blind assumption that I must be drug seeking. I pick up scripts when I get a text from the pharmacy saying ready for pick up. Must have well exceeded these days and the pharmacy I usually go to doesn’t see it or care right?
I go in person today just to see the rational behind not filling it and the same pharmacist that left that vm told me to ask my doctor to change the prescription a little in order to get it filled. So asking my doctor to write a script that in fact is not what I take seems more morally appropriate and lawful than filling the 4 day script?
But they are short staffed so good luck if you try calling back!
If I could give a negative 2 I would. As a healthcare provider myself- never make assumptions, the patient is in fact a paying customer, the line “we are extremely short staffed” is the most cringing line you can actually say.

Will

Customer service in the Pharmacy is horrible. Lady told me to wait 20mins, I waited then go back up to window looks me right in my face and tells me she forgot like really?…then asks me to wait some more. This was actually the second time this has happened to me and month I am changing from my pharmacy!

Annoying C.

BEST PLACE AROUND TO BUY A ROOT BEER CAW CAW

KateInTheCity

This pharmacy is the worst! The employees are quite inept at following procedures. The pharmacist looked at me and lied to my face. I called before I came in and was assured by the pharmacist they could help me until I got there. He was extremely rude. I will never use this Walgreens again.

David H.

I have to say I have never had an actual bad experience with any of there locations from the one in Washington Mills that we frequent often, 2 the location on Mohawk Street in Utica here & there but I have never ever experienced a situation or better yet a person in charge of an establishment act in such a disrespectful, unprofessional intimidating manner like i did when I visited the Genesee Street store on 5/24/22.I was there for a simple pickup of medication from their Pharmacy 4my girlfriend who already called & had everything arranged so it should have been a simple matter. But instead it turned into a very bizarre event that had no reason 2occur had the store manager Act &/or think on a professional level as such a person in charge should. I walked into this Walgreens location in Utica, NY & I can remember my actual path because I was literally in the store for 30 seconds before what had happened occurred.. After walking through the big double glass doors & around the cashier station layout they have in most of their stores, I went down the seasonal aisle towards the back where the pharmacy is located , halfway down the aisle a bin of character themed socks caught my eye. I picked up one pair of spiderman socks to see if it could be a possible resell item for my E-commerce business I have &before I even got a chance to put the item, a very tall brut man came around the front of aisle verbally assaulting me shouting to" leave the store now!" Obviously I was taken back & caught off guard because I responded politely " Excuse me? Who are you talking to?" And this unprofessional fellow was the store manager come to find out

Dr. S. M.

The staff here is pleasant, helpful, and attentive to opening the locked containers to purchase protected products. Unfortunately I was told that this location is looted on a regular if not a daily basis whereby alleged criminals enter the store with bags, stuff them full of products, and walk out unfazed. Even though Walgreens have their security stickers on items, these products end up on the black markets and on shelves of unscrupulous neighborhood corner stores. My wife and I have been here many times, and always felt safe in there, but the products are limited due to the thievery. If law enforcement and the judicial and penal systems doesn’t work to curtail these activities, we may see this location close as they have in San Francisco.

Glacier 2.

Calling the pharmacy is useless unless you want to sit on hold for 3 hours and be disconnected.
Drive thru is useless as well. Every time i go through, my meds are never ready, and today 7/23/25 , ive been told 4 times to "drive back around and get back into the drive thru. Theres a situation inside and the pharmacist isnt able to fill anything right now". Theres always a situation here.
I got a text at 5 stating i could pick up my meds any time before 9 pm. Ive been in the drive thru for over an hour, still trying to get what i need, explaining to these people that i can not miss a dose at all and the only response i get is a shrug of the shoulder.
This place is ridiculous, no one knows what they are doing and the pharmacist has terrible manners and a highschool attitude. No one should be forced to go without their medically necessary medications because of a "situation" the pharmacist got herself into once again.
The pharmacy part of the store needs to hire someone with better customer service skills, someone who actually cares about the people she is supposed to be serving and maybe better help all around. The people that work the counter/register and windows do what they want because they dont care either.
Last month it took 7 hours to find my medication because the woman at the window cancelled the script and sent it to a pharmacy an hour away and didnt want to get in trouble, so instead said " your insurance wont fill it".
Terrible people in the pharmacy.
Front end store is great, eveeyone is great in the front end. Not the pharmacy. Find another place to fill you medication, i know i will be looking for a new pharmacy after today.

Joanne R.

I've tried calling Walgreen's in S Utica to speak with someone in the Pharmacy around 10 times. They will not pick up their phone for nothing. You will remain on hold forever. Every since they took on customers from Rite Aid Pharmacy closing, their customer service is the worse. Time to find a new Pharmacy! The service is unacceptable. They need to hire more people if they can't handle the customers.

Tonya M.

Incompetent! Lied to me! First time, said my script wasn't due for 4 days after it was actually due, they were stumped when I proved them wrong. Then today I go get my script, supposed to be 30 and there's 5 pills in the bottle. I understand if they ran out but they should have told me they were only giving me a partial script. And dont get me started on trying to get someone on the phone, as im writing this review I've been sitting on hold for 43 minutes so far. If they couldn't handle taking on rite aids customers then they shouldn't have bought out the contract! At the very least they should have been prepared for new customers! I was told they are backed up over 800 scripts!!! So unprofessional!

Myintmo L.

Absolutely awful. I’ve called multiple times only to be on hold for hours. Yesterday they said that my script was ready only for me to go pick it up and them not having it. Incompetent staff and service